100% Satisfaction Guaranteed
At Cat Tree UK we pride ourselves on providing the very best products available on the market. We work closely with all our suppliers to ensure that you receive the best quality products at the very best price. Replacement parts are available should you need them as well.
If you are unsatisfied with your product, simply return it to us for a full refund up to 7 days after delivery.
Why choose Cat Tree UK?
We are the largest independent online retailer of cat trees, scratching posts and bedding within the UK. Cat Tree UK is made up of a small team of passionate cat lovers who work around the clock to provide 24 hour online customer support.
Providing excellent customer service is at the heart of everything we do and we go out of our way to provide advice and assist with every request, no matter how big or small!
If you find a lower price for any of our stocked products, we will match the price and send you some complimentary cat nip / cat toys free of charge.
Our friendly customer service team is always ready to pick up the phone and respond to your requests. We also offer 24 hour a day LIVE chat support to help assist you in finding the puuurfect product!
Unlike Amazon, Ebay and similar corporations, we provide free delivery on our ‘in stock’ products so the price you see on our product pages is the price you pay. 100% transparency and no hidden charges.
Cat Tree UK vs Amazon.co.uk
There are many reason why you should purchase your products from Cat Tree UK instead of large overseas corporations who notoriously avoid paying their fair share of tax and offer poor customer service…
Cat Tree UK is a British owned business with a small but passionate team of cat lovers who genuinely care about providing the very best information and advice to you so that you can choose the perfect product for your fussy feline. If we feel that a product is not suitable, we will be honest at every opportunity.
We know that there can be occasional cat tree shopping emergencies when your cat finally destroys their old cat tree and is eyeing up your sofa. It is for this reason that we provide 24 HOUR LIVE SUPPORT via the website, so someone is always here to help.
We are incredibly proud of our selection of cat trees, scratching posts and bedding and each of our products has been personally tested by a crack team of kitties to ensure that they provide the most entertaining and pleasurable experience for your felines.
We also provide FREE SHIPPING and there are no hidden charges which may come as a shock at the checkout page, and rather than spending our profits on a new luxury yacht in the south of France or a steak for Jeremy Clarkson.. We give away 5% of our sales to local animal shelters so that less fortunate felines can have a nice treat as well.
If all this wasn’t enough, we check our competitors prices daily and ensure that our prices are the lowest available on the internet. In fact, we are so confident that you will not be able to find a lower price that we will send you free cat toys / catnip and match the price should you find a lower price anywhere else! Not bad eh?!
For website and store enquiries call 020 8638 0562
We have sold over 10,000 products in the last year to over 8000 happy customers. Our online reviews speak for themselves
We offer free delivery on all products over £30 and our trusted courier DPD takes care of all delivery. If you are not in when the parcel is due to be delivered within your 1 hour time slot, then you can change the delivery date, leave it with a neighbour or leave in a safe place!
Secure Online Shopping
Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We also now accept Paypal online.
We also now accept Paypal online.