0
Basket
Cat Tree UK GUARANTEES the lowest prices available for all of our products. 95% of all orders placed arrive within three working days!
Should you receive your order outside of our five working day delivery guarantee, then get in touch with us and we will send you some complimentary toys as a gesture of good-will.
If you would prefer to place your order over the phone, then feel free to call us on 020 8638 0562 and one of the team will be very happy to process your order for you.
What Are Your Delivery Charges?
We provide FREE DELIVERY on all our products.
Which Courier Do You Use?
We use DPD for all of our deliveries. Once your order has been processed you will receive an email from DPD with all of your delivery options. If you are not available to accept delivery then there are several options available to you such as;
- Change the delivery date
- Leave with a neighbour
- Leave in a safe place
- Upgrade delivery to the weekend
What Payment Methods Do You Accept?
Payments are handled by Stripe secure payments who accept all major credit and debit cards.
How Long Does Delivery Take?
In 95% of cases, you cat tree will be received within 4 working days of your order being placed with us. As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.
If this happens, and your product is delivered outside our delivery guarantee please let us know, and we will send you some complimentary toys for the inconvenience!
How Secure Is Shopping At Cat Tree Uk?
Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe
What Happens After Ordering?
You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!
What Is Your Returns Policy?
Changing your mind
If you are not 100% satisfied with your purchase, then simply return the product to us in its original condition within 14 days from the date of purchase for a full refund. Not only will we refund the full invoice amount back onto your card. But, as a courtesy to our customers we will also refund the return costs in accordance with the standard rates of our collection partners once the product has been received.
Faulty goods
In the unlikely event that there was a problem with your order or the goods were faulty, please contact sales@catttree.uk to arrange a replacement.
Non-refundable products
We are unable to offer a refund on a small number of products, such as items which have been customised.
To arrange a return, please contact us at sales@cattree.uk and we will be very happy to assist.
How Can I Contact You?
General Enquiries – sales@cattree.uk
Account Enquiries – accounts@cattree.uk
Contact Number – 020 8638 0562 (24 Hours)
Address – Highcliffe, No. 6. 32 Albemarle Road Beckenham, BR35HU
Twitter – @cattreeuk
Facebook – /cattreeuk
Instagram – /cattreeuk
Pinterest – /cattreeuk
What Are Your Delivery Charges?
We provide FREE DELIVERY on all our products.
Which Courier Do You Use?
We use DPD for all of our deliveries. Once your order has been processed you will receive an email from DPD with all of your delivery options. If you are not available to accept delivery then there are several options available to you such as;
- Change the delivery date
- Leave with a neighbour
- Leave in a safe place
- Upgrade delivery to the weekend
What Payment Methods Do You Accept?
Payments are handled by Stripe secure payments who accept all major credit and debit cards.
How Long Does Delivery Take?
In 95% of cases, you cat tree will be received within 4 working days of your order being placed with us. As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.
If this happens, and your product is delivered outside our delivery guarantee please let us know, and we will send you some complimentary toys for the inconvenience!
How Secure Is Shopping At Cat Tree Uk?
Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe
What Happens After Ordering?
You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!
What Is Your Returns Policy?
Changing your mind
If you are not 100% satisfied with your purchase, then simply return the product to us in its original condition within 14 days from the date of purchase for a full refund. Not only will we refund the full invoice amount back onto your card. But, as a courtesy to our customers we will also refund the return costs in accordance with the standard rates of our collection partners once the product has been received.
Faulty goods
In the unlikely event that there was a problem with your order or the goods were faulty, please contact sales@catttree.uk to arrange a replacement.
Non-refundable products
We are unable to offer a refund on a small number of products, such as items which have been customised.
To arrange a return, please contact us at sales@cattree.uk and we will be very happy to assist.
How Can I Contact You?
General Enquiries – sales@cattree.uk
Account Enquiries – accounts@cattree.uk
Contact Number – 020 8638 0562 (24 Hours)
Address – Highcliffe, No. 6. 32 Albemarle Road Beckenham, BR35HU
Twitter – @cattreeuk
Facebook – /cattreeuk
Instagram – /cattreeuk
Pinterest – /cattreeuk