Important notice! Due to currently Covid-19 lockdown rules we cannot provide phone support whilst our team work from home. Please use the live chat feature to speak with our team immediately.
We have collected all the relevant information and common questions here in our help center. You also find a contact form and order status request function in the bottom of the page.
Normally delivery is 3-5 business days. For indoor models, you will receive the DPD delivery options on the day of delivery, together with the timeslot.
Yes! Shipping is free on all indoor cat trees. The outdoor models are built on order and are shipped and delivered assemblies.
If you find that your tree arrived damaged, please email send us some pictures that clearly show the damage and what part it is. Send the pictures to sales@cattree.uk. And make sure the tree remains unused until you have been contacted by our staff.
For many of the larger cat trees they are shipped in multiple boxes. It is very common that the depot will not pack each parcel onto the same van on the day of delivery. Therefore, the “missing” parcel will be put our for delivery the following day. Please allow up to 5 working days for everything to arrive.
Most orders are delivered within 3-5 business days. Longer delivery may be expected for outdoor trees, that are built on order. We do also allow pre-ordering on sold out items. So if your order has not arrived within the given time, please check the product page for a pre-order notice. The pre-order notice and delivery date is found below the product description.
If none of the above is the case, you are able to request an order status below, for our staff to get back to you shortly.
We accept all major credit- and debit cards.
Our system automatically sends you a receipt and later information about shipping and delivery.
We have seen that the emails being sent out can go into the spam filter. Sadly it is out of our hands. But if you are missing these confirmations from us, they might just be in your spam filter. If not, please contact our customer service.
Yes, you can pay in instalments! We cooperate with Splitit to allow our customers to pay in two or three monthly instalments, and it’s interest-free! All you have to do is choose the Splitit payment option on the payment page when you checkout. It just requires a VISA or MasterCard debit- or credit card.
You can find more about Splitit and the instalment payment here.
Sadly, we currently not have a showroom at this time. However, we do hope we have will have one for you to visit in the future!
Yes! For most of our brands we do have replacement parts or will be happy to help you get them. See our replacement parts category here. Don’t worry if you do not find the part or colour you are looking for. Email us a picture of the part you need at sales@cattree.uk, and let us help you find the part you need.
Yes, we give you a promo code when you sign up for our newsletter here
We are always happy to hear your opinion. You can leave a review on our Facebook page here or on our Trustpilot here.
PS. we would love to see pictures of your cat(s) and the new tree. Do hesitate to send us some! 🙂
We specialise in cat trees for large cats and strong breeds. The two best brands in our opinion, that we highly recommend is Pet Rebels and RHRquality. You find them all here:
Yes, it is possible to become an affiliate. Please email us at sales@cattree.uk and include links to your website, social media pages and anything else relevant.
Almost all orders are delivered within 3-5 business days. Unless there is a pre-order notice or other information on the product page. However, you still have the option to request a status on your order. Fill out the form below, and an employee will check it for you and send you the status of your order by email. Please, bear in mind, that tracking will in most cases be available the day after you have received the order confirmation with the general delivery information
Important – We will always reply to all requests. Please remember to check your spam folder for our responses!
If you did not find an answer for your question in the information above, feel free to send a message to our staff.
You can also get in contact with our live support Monday to Friday between 06:00 – 14:00
Important – We will always reply to all requests. Please remember to check your spam folder for our responses!
Contact Address
UK Mailing Address. Highcliffe, 32 Albermarle Road, Kent, BR3 5HJ
Central Europe Office. (Coming Soon)
Opening Hours
Monday – Friday 9am – 5pm
Saturday – Sunday (Closed)
