Shipping And Delivery

Here at Cat Tree UK, we know how impatient your feline friend can get when you notify them that they will be receiving a brand new plaything. It is because of this, that we will do our very best to get your new product out to you (and your feline) as soon as possible, so that they do not tear up your sofa from the impatience of it all..

As soon as your order is received, we will process it within 30 minutes (during work hours) and forward this onto our despatch who will begin preparing your order for delivery.

In 95% of cases, your cat tree will be received within 3 working days of your order being placed with us.

As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.

If this happens and your product is delivered outside our delivery guarantee then please let us know, and we will send you some complimentary toys for the inconvenience!

We can also ship FREE OF CHARGE to the following EU countries…

AustriaBelgiumDenmark | France | Finland |  Germany | Ireland | Italy | Netherlands | Poland | Romania | Slovenia | Spain | Sweden

Simply place your order on the website as normal and you will receive the product within four working days!

Please noteWe cannot ship directly to the Isle Of Man, Jersey or Guernsey. Please contact us at and we can assist in arranging an onward shipping quote.

If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!
98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!
Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry.
Split your purchase easily on your existing credit card (no credit check, no fees, minimum £100) Choose Splitit at the checkout page!