Shipping And Delivery

Here at Cat Tree UK, we know how impatient your feline friend can get when you notify them that they will be receiving a brand new plaything. It is because of this, that we will do our very best to get your new product out to you (and your feline) as soon as possible, so that they do not tear up you sofa from the impatience of it all..

As soon as your order is received, we will process it within 30 minutes (during work hours) and forward this onto our despatch who will begin preparing your order for delivery.

In 95% of cases, you cat tree will be received within 4 working days of your order being placed with us. As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.

‘If this happens, and your product is delivered outside our delivery guarantee please let us know, and we will send you some complimentary toys for the inconvenience!

We also work with suppliers directly from their Amazon.co.uk and you may find that for certain products on our website, you will be redirected to Amazon to complete your purchase. If this is the case, you can track your order within the Amazon.co.uk platform.

Prior to purchase, feel free to check the delivery terms and conditions of that product for a rough idea as to when your product will be despatched.

Please be aware that all of our Nobby Cat Products have an estimated delivery time of 2 weeks. As soon as your order has been placed, we will order your cat tree in from source and then despatch it from our warehouse here in the UK. We apologise for any inconvenience….

INTERNATIONAL DELIVERY

We can deliver overseas and have many happy customers as far away as Australia! If you live outside the EU and want to get your hands on one of our cat trees, then email us at sales@cattree.uk and we can request a quote from one of our private couriers!

PRICE MATCH!

If you find a lower price for any of our ‘in-stock’ products, we will match the price and send you some complimentary cat nip free of charge!

FAST / FREE DELIVERY*

98% of orders of our ‘in-stock’ products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with! (Products delivered via Amazon.co.uk fulfilment, delivery charges may vary.)

SECURE ONLINE SHOPPING

Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry. We also now accept Paypal online.

5% GOES TO LOCAL ANIMAL CHARITIES

As of May 2017, we have made a commitment to donate 5% of our profits to a selection of local animal charities that seek to re-home or take care of felines who have found themselves in an unfortunate situation!

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