Shipping And Delivery

Here at Cat Tree UK, we know how impatient your feline friend can get when you notify them that they will be receiving a brand new plaything. It is because of this, that we will do our very best to get your new product out to you (and your feline) as soon as possible, so that they do not tear up your sofa from the impatience of it all..

Latest Shipping Update Update 6th November 2026

Our current UK delivery estimates are 3–5 working days for Kerbl products and 5–8 working days for other standard products. Made-to-order outdoor climbing trees take 10–15 working days, including production and delivery. Other products in the outdoor category follow their standard delivery estimate.

How We Process Your Order

As soon as your order is received, we will process it within 30 minutes (during work hours) and forward this onto our despatch who will begin preparing your order for delivery.

01 Order Received

Your order is received by Cat Tree UK and enters our processing system.

02 Processed Within 30 Minutes

During working hours, we aim to process your order within 30 minutes.

03 Sent to Despatch

Your order is then forwarded to our despatch team so it can be prepared for delivery.

Delivery Times

Kerbl products: 3–5 working days.
Other standard products: 5–8 working days.
Made-to-order outdoor climbing trees: 10–15 working days, including production and delivery. This does not apply to every product in the outdoor category.

These are estimated UK delivery times. Please check the individual product page for any product-specific information.

Courier Delays

As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.

If your delivery is delayed

If this happens and your product is delivered outside our delivery guarantee then please let us know, and we will send you some complimentary toys for the inconvenience!

Free Delivery to Selected EU Countries

We can also ship FREE OF CHARGE to the following EU countries…

Austria

Belgium

Denmark

France

Finland

Germany

Ireland

Italy

Netherlands

Poland

Romania

Slovenia

Spain

Sweden

Ordering from one of these countries?

Simply place your order on the website as normal and you will receive the product within four working days!

Delivery to Jersey and Guernsey

Please note

We cannot ship directly to Jersey or Guernsey. Please contact us at sales@cattree.uk and we can assist in arranging an onward shipping quote.

Previous Shipping Update

Previous Update Important Update 1st February 2021

We are very pleased to now find that our shipments from our European warehouse to UK customers is beginning to run smoothly.

Due to the additional administration of preparing the packages and also to allow customers processing of packages into the UK, this has had an affect on delivery times.

Whilst many of our products are stocked locally in the UK, many of our larger cat trees are still warehoused in our European warehouse. This historical update has been superseded by the current UK delivery estimates at the top of this page.

As a result of Brexit, we have had to edit our returns policy which you can find here.

Questions About Your Delivery?

If you have a question about shipping, delivery times or an existing order, please contact us at sales@cattree.uk.

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Why Buy From CatTree?

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Price Match Guarantee

Found the same in-stock product for less? Read our current price-match terms and let us know before ordering.

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Fast Delivery

Kerbl: 3–5 working days. Other standard products: 5–8. Made-to-order outdoor climbing trees: 10–15 working days.

Delivery Information

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Secure Online Checkout

Online payments are processed securely through Stripe using established payment-security standards.

Flexible Payments

Klarna payment options may be available at checkout, allowing eligible customers to spread the cost.

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