Important Update 1st February 2021
We are very pleased to now find that our shipments from our European warehouse to UK customers is beginning to run smoothly.
Due to the additional administration of preparing the packages and also to allow customers processing of packages into the UK, this has had an affect on delivery times.
Whilst many of our products are stocked locally in the UK, many of our larger cat trees are still warehoused in our European warehouse. Therefore, please expect a delivery timescale of these items of around seven working days for your package to be delivered.
As a result of Brexit, we have had to edit our returns policy which you can find here.
Here at Cat Tree UK, we know how impatient your feline friend can get when you notify them that they will be receiving a brand new plaything. It is because of this, that we will do our very best to get your new product out to you (and your feline) as soon as possible, so that they do not tear up your sofa from the impatience of it all..
As soon as your order is received, we will process it within 30 minutes (during work hours) and forward this onto our despatch who will begin preparing your order for delivery.
In 95% of cases, your cat tree will be received within 3 working days of your order being placed with us.
As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.
If this happens and your product is delivered outside our delivery guarantee then please let us know, and we will send you some complimentary toys for the inconvenience!
We can also ship FREE OF CHARGE to the following EU countries…
Simply place your order on the website as normal and you will receive the product within four working days!
Please note – We cannot ship directly to Jersey or Guernsey. Please contact us at firstname.lastname@example.org and we can assist in arranging an onward shipping quote.