Contact Us

CALL US
If you would like to speak to a 'human' then please contact us on 020 8638 0562 and we will be happy to help!
EMAIL US
If you prefer to email us then contact our 24 hour support team at sales@cattree.uk and we will get back to you within 30 minutes!! Guaranteed!
LIVE SUPPORT
We offer LIVE support via this website! Take a look at the bottom right hand corner of this page and speak to one of our online support staff today.

FAQ’s

What Are Your Delivery Charges?

We have a standard UK shipping charge of £4.99 for all orders under £35. Orders over £35 will qualify for free standard UK delivery.

We can also ship to countries outside of the UK, please contact us today and we can arrange a quote for you!

What Payment Methods Do You Accept?

All our payments are handled by Stripe secure payments who accept all major credit and debit cards.

How Long Does Delivery Take?

Delivery times vary depending on which items have been ordered. Most orders will arrive within 3-4 working days after ordering. However, many of our items are handmade to order or shipped directly from our suppliers so can take longer to arrive than stock items. For these items please allow up to 2 weeks for them to arrive. We do state in the product description of these items how long delivery is likely to take. For more detailed information, please visit Shipping Information

How Secure Is Shopping At Cat Tree Uk?

Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe

What Happens After Ordering?

You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!

How Can I Contact You?

General Enquiriessales@cattree.uk

Account Enquiriesaccounts@cattree.uk

Contact Number – 020 8638 0562 (24 Hours)

Address – 12 Hazlebury Road, Chelsea, London, SW6 2NB

Twitter@cattreeuk

Facebook – /cattreeuk

Instagram – /cattreeuk

Pinterest – /cattreeuk

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Please, please, please check your spam folder. Particularly if you are using a Hotmail account. We will never ignore you, I promise!

PRICE MATCH!
If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!
FAST / FREE DELIVERY*
98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with! (Products delivered via Amazon.co.uk fulfilment, delivery charges may vary.)
SECURE ONLINE SHOPPING
Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry. We also now accept Paypal online.
5% GOES TO LOCAL ANIMAL CHARITIES
As of May 2017, we have made a commitment to donate 5% of our profits to a selection of local animal charities that seek to re-home or take care of felines who have found themselves in an unfortunate situation!

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