Contact Us

Please note –  As we are an online business, we offer limited phone support. The best way to contact us would be to speak to one of our LIVE support agents via the bottom-right corner of this page who will be  very happy to assist!

If you would like to speak to a 'human' then please contact us on 020 8638 0562 and we will be happy to help!
If you prefer to email us then contact our 24 hour support team at and we will get back to you within 30 minutes!! Guaranteed!
We offer LIVE support via this website! Take a look at the bottom right hand corner of this page and speak to one of our online support staff today.


What Are Your Delivery Charges?

We provide FREE SHIPPING on all our products!

What Payment Methods Do You Accept?

All our payments are handled by Stripe secure payments who accept all major credit and debit cards.

How Long Does Delivery Take?

Delivery times vary depending on which items have been ordered. Most orders will arrive within 3-4 working days after ordering. However, many of our items are handmade to order or shipped directly from our suppliers so can take longer to arrive than stock items. For these items please allow up to 2 weeks for them to arrive. We do state in the product description of these items how long delivery is likely to take. For more detailed information, please visit Shipping Information

How Secure Is Shopping At Cat Tree Uk?

Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe

What Happens After Ordering?

You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!

How Can I Contact You?



Contact Number – 020 8638 0562 (24 Hours)

Address – 12 Hazlebury Road, Chelsea, London, SW6 2NB


Facebook – /cattreeuk

Instagram – /cattreeuk

Pinterest – /cattreeuk

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Please, please, please check your spam folder. Particularly if you are using a Hotmail account. We will never ignore you, I promise!

If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!
98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!
Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry. We also now accept Paypal online.
As of May 2017, we have made a commitment to donate 5% of our profits to a selection of local animal charities that seek to re-home or take care of felines who have found themselves in an unfortunate situation!
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