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Shop with confidence at Cat Tree UK
Enjoy free UK delivery across our range, secure online payments and competitive prices. If you need help before or after ordering, our team is available through live chat and email.
DELIVERY
Free UK Delivery
Delivery is included across our range. Check our shipping policy for the latest delivery estimates.
PRICE
Lowest Price Guarantee
Found a qualifying in-stock product for less elsewhere? Take a look at our current price-match terms.
PAYMENT
Secure Checkout
Online payments are processed securely through Stripe using major credit and debit cards.
Ordering & Delivery Questions
What are your delivery charges?
We provide free UK delivery across our product range.
Delivery times can vary depending on the product and warehouse location. For the latest information, including delivery times for larger multi-carton cat trees, please see our Shipping and Delivery Policy.
Which courier do you use?
We use trusted delivery carriers depending on the product, parcel size and delivery location.
Once your order has been processed and dispatched, you will receive the relevant tracking or delivery information where available.
Larger cat trees can be shipped in more than one carton, and individual parcels may occasionally arrive separately.
What payment methods do you accept?
Payments are processed securely through Stripe, which accepts major credit and debit cards.
Additional payment options, including flexible payment methods where available and eligible, may also be displayed during checkout.
How long does delivery take?
Delivery time depends on the individual product and the warehouse from which it is dispatched.
Please see our Shipping and Delivery Policy for our current delivery estimates.
How secure is shopping at Cat Tree UK?
Online payments are processed securely through Stripe. Your payment-card information is handled through the secure payment system rather than ordinary website forms.
We take online security seriously and use established payment providers to help protect your transaction.
What happens after I place my order?
You will receive an email confirming your order after it has been successfully placed.
Once your order has been prepared and dispatched, you will receive further delivery or tracking information where available.
If there is an unexpected problem processing your order, our team will contact you.
What is your returns policy?
Eligible unwanted products can be returned in accordance with our current returns policy, provided they meet the applicable return conditions.
Faulty, damaged, incorrect or misdescribed products are handled separately.
Please see our Returns Policy for full details.
How can I contact you?
For general enquiries, email sales@cattree.uk.
You can also contact us using the live chat available on the website during support hours.
For further information, visit our Contact Us page.
Need help before completing your order?
If you are unsure about product dimensions, delivery, suitability for your cat or anything else before ordering, use our live chat or email sales@cattree.uk and our team will be happy to help.