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If you need any assistance during the checkout process then feel free to contact one of our team on 020 8638 0562  who will be happy to help.

We can always take payments over the phone if you prefer one of our team to place the order on your behalf.

Please only click the ‘PLACE ORDER‘ button once, multiple clicks can cancel the request and cause issues with our payment processor.

What Are Your Delivery Charges?

We provide FREE DELIVERY on all our products!

What Payment Methods Do You Accept?

Payments are handled by Stripe secure payments who accept all major credit and debit cards. Alternatively, we can also accept Paypal!

How Long Does Delivery Take?

In 95% of cases, you cat tree will be received within 4 working days of your order being placed with us. As we use a third-party courier service to deliver our product, there can occasionally be delays outside of our control.

If this happens, and your product is delivered outside our delivery guarantee please let us know, and we will send you some complimentary toys for the inconvenience!

How Secure Is Shopping At Cat Tree Uk?

Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe

What Happens After Ordering?

You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!

How Can I Contact You?

General Enquiriessales@cattree.uk

Account Enquiriesaccounts@cattree.uk

Contact Number – 020 8638 0562 (24 Hours)

Address – 12 Hazlebury Road, Chelsea, London, SW6 2NB

Twitter@cattreeuk

Facebook – /cattreeuk

Instagram – /cattreeuk

Pinterest – /cattreeuk

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