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Status request

Almost all orders are delivered within 3-5 business days. Unless there is a pre-order notice or other information on the product page. However, you still have the option to request a status on your order. Fill out the form below, and an employee will check it for you and send you the status of your order by email.

Please enter your six-digit order number. You find it in the receipt that was sent when the order was placed.
Please enter the email address used on your order.

PRICE MATCH

If you find a lower price for any of our ‘in-stock’ products, we will match the price and send you some complimentary cat nip free of charge!

FAST AND FREE DELIVERY

98% of orders of our ‘in-stock’ products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!

SECURE ONLINE SHOPPING

Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry.

INTEREST FREE MONTHLY PAYMENTS

98% of orders of our ‘in-stock’ products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!

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