Help center

Yes! Shipping is free on all indoor cat trees. The outdoor models are built on order and are shipped and delivered assemblies.

If you find that your tree arrived damaged, please email send us some pictures that clearly show the damage and what part it is. Send the pictures to sales@cattree.uk. And make sure the tree remains unused until you have been contacted by our staff.

For many of the larger cat trees they are shipped in multiple boxes. It is very common that the depot will not pack each parcel onto the same van on the day of delivery. Therefore, the “missing” parcel will be put our for delivery the following day. Please allow up to 5 working days for everything to arrive.

Most orders are delivered within 3-5 business days. Longer delivery may be expected for outdoor trees, that are built on order. We do also allow pre-ordering on sold out items. So if your order has not arrived within the given time, please check the product page for a pre-order notice. The pre-order notice and delivery date is found below the product description.

If none of the above is the case, you are able to request an order status below, for our staff to get back to you shortly.

Our system automatically sends you a receipt and later information about shipping and delivery.

We have seen that the emails being sent out can go into the spam filter. Sadly it is out of our hands. But if you are missing these confirmations from us, they might just be in your spam filter. If not, please contact our customer service.

Yes, you can pay in instalments! We cooperate with Splitit to allow our customers to pay in two or three monthly instalments, and it’s interest-free! All you have to do is choose the Splitit payment option on the payment page when you checkout. It just requires a VISA or MasterCard debit- or credit card. 

You can find more about Splitit and the instalment payment here.

Sadly, we currently not have a showroom at this time. However, we do hope we have will have one for you to visit in the future!

Yes! For most of our brands we do have replacement parts or will be happy to help you get them. See our replacement parts category here. Don’t worry if you do not find the part or colour you are looking for. Email us a picture of the part you need at sales@cattree.uk, and let us help you find the part you need.

Yes, we give you a promo code when you sign up for our newsletter here

We are always happy to hear your opinion. You can leave a review on our Facebook page here or on our Trustpilot here.

PS. we would love to see pictures of your cat(s) and the new tree. Do hesitate to send us some!

We specialise in cat trees for large cats and strong breeds. The two best brands in our opinion, that we highly recommend is Pet Rebels and RHRquality. You find them all here:

Pet Rebels

RHRquality

Yes, it is possible to become an affiliate. Please email us at sales@cattree.uk and include links to your website, social media pages and anything else relevant.