CoronaVirus Delivery Info

Update as of 14th August  2020 

We are aware of congestion in the delivery networks with DPD, XDP, GLS and DHL. Unfortunately, this is resulting in extended delivery times of 2 working days above our normal 3-5 working day guarantee.

We apologies for any inconvenience this may cause and thanks again for your patience.

What is a deposit permission? How can I grant it?

Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered! Make use of the myDPD portal, the myDPD app  to give deposit permission.

What’s the benefit of giving a deposit permission?

You avoid close contact thanks to this delivery option. A deposit permission doesn’t require any signature. As such you don’t need to be in close contact with the driver or his scanner. The driver simply drops off the parcel in the location you mentioned and leaves.

Delivery notifications

We will notify you on the morning of the delivery with a one hour delivery time-slot so you can prepare to receive your parcel.

If you have any further questions then please use the live chat box on our website and speak to our support staff!

 

Pre-ordered a product?

If you have ordered a product which will be arriving with us soon and have a pre-order, we will mention our expected arrival date of stock on the product page.

Please note that the arrival date is an estimation as to when the containers are due to arrive at the warehouse. Once the products have arrived they then need to be processed and sorted and prepared for shipment which can take an additional 3 to 4 working days on top.

We are very excited for the arrival of our new range of cat trees and we really appreciate everyone’s patience and we will do our very best to get your item shipped out as soon as they arrive.

 

 

 

PRICE MATCH!
If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!
FAST / FREE DELIVERY
98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!
SECURE ONLINE SHOPPING
Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry.
INTEREST FREE MONTHLY PAYMENTS
Split your purchase easily on your existing credit card (no credit check, no fees, minimum £100) Choose Splitit at the checkout page!

PRICE MATCH GUARANTEE

If you find a lower price for any of our 'in-stock' products, we will match the price and send you some complimentary cat nip free of charge!

FAST & FREE DELIVERY

98% of orders of our 'in-stock' products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!

SECURE ONLINE SHOPPING

Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We also now accept Paypal online.

INTEREST FREE MONTHLY PAYMENTS

Split your purchase easily on your existing credit card (no credit check, no fees, minimum £100) Choose Splitit at the checkout page!Visit our Trust Pilot page to see the comments left by our happy customers!

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