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CoronaVirus Delivery Info
Update as of 14th August 2020
We are aware of congestion in the delivery networks with DPD, XDP, GLS and DHL. Unfortunately, this is resulting in extended delivery times of 2 working days above our normal 3-5 working day guarantee.
We apologies for any inconvenience this may cause and thanks again for your patience.
What is a deposit permission? How can I grant it?
Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered! Make use of the myDPD portal, the myDPD app to give deposit permission.
What’s the benefit of giving a deposit permission?
You avoid close contact thanks to this delivery option. A deposit permission doesn’t require any signature. As such you don’t need to be in close contact with the driver or his scanner. The driver simply drops off the parcel in the location you mentioned and leaves.
Delivery notifications
We will notify you on the morning of the delivery with a one hour delivery time-slot so you can prepare to receive your parcel.
If you have any further questions then please use the live chat box on our website and speak to our support staff!
Pre-ordered a product?
If you have ordered a product which will be arriving with us soon and have a pre-order, we will mention our expected arrival date of stock on the product page.
Please note that the arrival date is an estimation as to when the containers are due to arrive at the warehouse. Once the products have arrived they then need to be processed and sorted and prepared for shipment which can take an additional 3 to 4 working days on top.
We are very excited for the arrival of our new range of cat trees and we really appreciate everyone’s patience and we will do our very best to get your item shipped out as soon as they arrive.