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PLEASE CHECK YOUR SPAM FOLDER!

We always respond 🙂

Have a question? Please visit our Help Centre first where we have answers to our most commonly asked questions.

Still can’t find the answer? Use any of the contact methods listed below!

PHONE

020 8638 0562

Monday – Friday 9am -5pm

Please note – Phone support is currently available due to lockdown 

EMAIL

Sales Enquiries – sales@cattree.uk

Support Enquiries – support@cattree.uk

Accounts Enquiries – accounts@cattree.uk

Monday – Friday 9am -5pm

 

LIVE CHAT

Monday – Friday 9am -5pm

Please click “chat now” in the bottom right hand corner of any page.

FAQ’s

What Are Your Delivery Charges?

We provide FREE SHIPPING on all our products!

What Payment Methods Do You Accept?

All our payments are handled by Stripe secure payments who accept all major credit and debit cards.

How Long Does Delivery Take?

Delivery times vary depending on which items have been ordered. Most orders will arrive within 3-4 working days after ordering. However, many of our items are handmade to order or shipped directly from our suppliers so can take longer to arrive than stock items. For these items please allow up to 2 weeks for them to arrive. We do state in the product description of these items how long delivery is likely to take. For more detailed information, please visit Shipping Information

How Secure Is Shopping At Cat Tree Uk?

Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe

What Happens After Ordering?

You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!

How Can I Contact You?

General Enquiries – sales@cattree.uk

Account Enquiries – accounts@cattree.uk

Contact Number – Request a call back using the live chat!

Address – UK Mailing Address. Highcliffe, 32 Albermarle Road, Kent, BR3 5HJ

Central Europe Office. Cat Tree Group Ltd, Friedrichstr. 123, 10117, Berlin

Twitter – @cattreeuk

Facebook – /cattreeuk

Instagram – /cattreeuk

Pinterest – /cattreeuk

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    Please, please, please check your spam folder. Particularly if you are using a Hotmail account. We will never ignore you, I promise!

    PRICE MATCH

    If you find a lower price for any of our ‘in-stock’ products, we will match the price and send you some complimentary cat nip free of charge!

    FAST AND FREE DELIVERY

    98% of orders of our ‘in-stock’ products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!

    SECURE ONLINE SHOPPING

    Online shopping with Cat Tree UK Ltd are handled securely via Stripe. Stripe has been certified to Level 1 PCI Service Provider . This is the most stringent level of certification that is available within the payments industry.

    INTEREST FREE MONTHLY PAYMENTS

    98% of orders of our ‘in-stock’ products are delivered within 3-5 working days of your order being placed with us. If your product does not arrive within this time period, we will send you some complimentary toys for you feline friend to play with!

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