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IMPORTANT – IF YOU HAVE NOT RECEIVED A REPLY…
PLEASE CHECK YOUR SPAM FOLDER!
We always respond 🙂
Contact Us
Have a question? Please visit our Help Centre first where we have answers to our most commonly asked questions.
Still can’t find the answer? Use any of the contact methods listed below!
PHONE
020 8638 0562
Monday – Friday 9am -5pm
Please note – Phone support is currently available due to lockdownÂ
Sales Enquiries – sales@cattree.uk
Support Enquiries – support@cattree.uk
Accounts Enquiries – accounts@cattree.uk
Monday – Friday 9am -5pm
LIVE CHAT
Monday – Friday 9am -5pm
Please click “chat now” in the bottom right hand corner of any page.
FAQ’s
What Are Your Delivery Charges?
We provide FREE SHIPPING on all our products!
What Payment Methods Do You Accept?
All our payments are handled by Stripe secure payments who accept all major credit and debit cards.
How Long Does Delivery Take?
Delivery times vary depending on which items have been ordered. Most orders will arrive within 3-4 working days after ordering. However, many of our items are handmade to order or shipped directly from our suppliers so can take longer to arrive than stock items. For these items please allow up to 2 weeks for them to arrive. We do state in the product description of these items how long delivery is likely to take. For more detailed information, please visit Shipping Information
How Secure Is Shopping At Cat Tree Uk?
Shopping with us is extremely secure. Our servers are protected with SiteLock and all data is encrypted. All payments are securely handled by Stripe
What Happens After Ordering?
You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this!
How Can I Contact You?
General Enquiries – sales@cattree.uk
Account Enquiries – accounts@cattree.uk
Contact Number – Request a call back using the live chat!
Address – UK Mailing Address. Highcliffe, 32 Albermarle Road, Kent, BR3 5HJ
Central Europe Office. Cat Tree Group Ltd, Friedrichstr. 123, 10117, Berlin
Twitter – @cattreeuk
Facebook – /cattreeuk
Instagram – /cattreeuk
Pinterest – /cattreeuk
Please, please, please check your spam folder. Particularly if you are using a Hotmail account. We will never ignore you, I promise!